Quilting Policy 2022

Sally’s Creative Quilting and Embroidery LLC

2711 75th St Kenosha WI 53143


Quilts can take longer than expected to create.  Stabilizing of clothing, cutting, design and even the quilts in line before yours can take longer than expected to be finished. Even illness or family issues can take a toll on my creativity.  I am a one-person business I am not a robot, nor do I work 7 days a week or 14-hour days I believe in quality of family life.  Even though I work out of my home I have set work hours and adhere to them.  If I meet customers in the evening, I start my workday later, if I work over the weekend, I will take days off during the week.  I am flexible but will not rush my work to get a deadline done.  When rushed my work is not at its best.

All Memory quilts any clothing or items brought for the creation of the quilt may not be used.  If it does not launder well, shrinks or can be destroyed by being ironed or stabilized.  If your quilt has buttons, snaps rhinestones or any adornments that a needle will break if hitting it the item will not be quilted on the Long Arm machine.  It will be tied/ button stitched every 10-14 inches. 

When creating a memory quilt, I will take your items apart to be able to cut the size blocks needed.  If I ask for more items and you do not provide in a timely manner, I will create the quilt to the biggest size possible with the items provided.  All left over items will be returned when they measure over 5 inches in size.  If you do not want your items returned, please advise upon dropping off.  Any items that are requested to be returned are at the customers expense I will not pay for shipping.  I only pay for shipping of the quilt included in the cost of quilt.

Items left over six months will either be donated or destroyed.  I do not have the space to store your quilts they need to be picked up and paid for in a timely manner.  Any quilts from out of the state of Wisconsin must be paid for in full before completion of long arming or memory quilt construction begins.

In order to hold a spot on my production schedule a 50 percent down payment must be made via Square invoice.    If you change your mind and do not bring/ship your items a 25% fee will be charged on your entire invoice and your money refunded via square. No quilt goes on my calendar until I receive the down payment.  I am willing to set up payment plans.

Each quilt is created and no two quilts, memory bears, or pillows are the same.  Please remember clothing stretches even when stabilized slight imperfection maybe seen in your quilt.  They are not done intentionally but can happen during construction or quilting.  Once a quilt is quilted it will not be taken apart.   I try very hard to fix any problems, but I always think of a quilt as an item of beauty and not all beauty is perfect.

When dropping off or mailing clothing items or quilt tops to be long armed it is the customers responsibility to take pictures of their items before dropping off or mailing.   Sally’s Creative Quilting will charge $50 an hour for photographing and sending digital pictures of your items.  Minimum one hour charge.

I am sorry to have had to put all of this into a business policy but for everything stated in this document is because a customer has either expected too much or not been polite and considerate.  I do this for a living because I enjoy helping families preserve memories.

Please remember I am a human being who makes mistakes if I forget something you have either told me or texted to me.  I do not do it intentionally.  You may have told me several months earlier I always let you know when I am beginning your project if there is something you want me to remember please remind me. I do not have time to re-read text messages look for emails or try and remember phone conversations. 

I thank you for your trust in me to create a special item for you and your family.

Sally Sorensen. 

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